Terms of Service

Last updated: November 9, 2026

These Terms of Service are the rules for using kitden.shop and buying from Kitden. They cover orders, lettering, prices, shipping, returns, content on the site and how disputes are handled. By using the site or placing an order, you agree to these terms. Please read them along with our Privacy Policy, Shipping & Delivery page and Returns & Exchanges page, which form part of these terms. Questions go to support@kitden.shop; we reply within 24 hours on business days.

1. Who we are

kitden.shop is operated by Kitden, 656 Austinville Rd, Troy, PA 16947, United States. In these terms “Kitden”, “we”, “us” and “our” mean that business, and “you” means the person using the site or placing an order. We support customers by email at support@kitden.shop.

2. Using the site

You may use kitden.shop to browse products, try the lettering preview and place orders for personal use or for your group, family or club. You agree not to misuse the site: no attempts to break its security, overload it, scrape it in bulk, place fake orders, or use it for anything unlawful. We may suspend access or cancel orders connected with misuse.

You must be at least 18, or the age of majority where you live, to place an order, or have a parent or guardian place it for you.

3. Accounts

You can check out as a guest or create an account. If you create one, keep your password private and tell us if you think someone else has used it. You are responsible for orders placed through your account.

4. Products and descriptions

Kitden sells hockey sweaters, baseball jerseys, fan layers and a plain cap, most of which can be lettered with a name and number you choose. We describe each product and its colourways as accurately as we can. Product pictures show the style and colour; colours can look slightly different on different screens, and the lettering preview is a guide to placement and spelling rather than an exact reproduction of size or position.

Kitden products are our own designs. They are not connected with, sponsored by or endorsed by any professional, college or amateur league, team, club or player.

5. Lettering and your content

When you enter a name, number, chest word or sleeve numbers, you are responsible for that text. Please only enter words you have the right to use. You agree not to submit:

• names, crests, slogans or trademarks of real professional, college or league teams, clubs, players or brands;
• text that is hateful, harassing, threatening, obscene or unlawful;
• another person’s name in a way that is meant to mislead or harm them.

We may refuse or cancel an order whose lettering breaks these rules. If we do, we email you first where possible and refund any payment in full. We print exactly what you typed; we do not send a proof or mockup before production. Please check spelling in the live preview before ordering. Read more in our Intellectual Property Policy.

6. Prices and payment

Prices are shown in US dollars and include any lettering add-ons you choose. Shipping to our four delivery countries is free. Kitden does not collect sales tax at checkout. Import duties or taxes for Canada, Australia or New Zealand depend on the destination country and are not part of our price. Payment is taken at checkout using the options shown there; see Payment Methods.

We may change prices at any time, but a change does not affect an order already placed. If an obvious pricing error appears, we will contact you before production and let you choose to continue at the correct price or cancel with a full refund.

7. Placing an order

Your order is an offer to buy. The contract between you and Kitden is formed when we send the order confirmation email. We may decline or cancel an order, for example because of a pricing error, a lettering rule, a delivery address outside our countries or a failed payment check; if we do, we refund any payment in full within 7 days.

8. Changes and cancellations

You can change or cancel an order within 24 hours of placing it by emailing us. Cancellations within that window are refunded in full within 7 days of the cancellation being confirmed. After 24 hours, lettered items are usually in production and the order generally cannot be changed, but the return policy still applies. Details are on Cancel or Change an Order.

9. Shipping and risk

Orders are processed in 1-3 business days and ship free from the USA, with 7-14 business days in transit to the United States, Canada, Australia and New Zealand. Delivery times are estimates, not guarantees. Ownership and risk pass to you when the parcel is delivered to the address you gave us. If a parcel is lost, delayed or damaged in transit, contact us and we will help, as explained on our Shipping & Delivery page.

10. Returns and refunds

You may return items within 60 days of delivery. We provide a free return label, including for change-of-mind returns, and refunds are issued within 7 days of receiving the return. Store credit is available on request and never expires. If an item arrives damaged, defective or wrong, or the lettering differs from what you typed, we will replace or refund it at no cost to you. The full rules are on the Returns & Exchanges and Refund Policy pages.

11. Your consumer rights

Nothing in these terms limits rights you have under consumer protection laws that cannot be excluded. Customers in Australia and New Zealand, for example, have consumer guarantees that apply in addition to these terms. Where a law gives you a stronger right, that right applies.

12. Site content and intellectual property

The Kitden name, logo, product designs, text, graphics and site layout belong to Kitden or are used with permission. You may view and share links to our pages for personal use, but you may not copy, sell or reuse our content or designs without written permission. If you believe something on the site infringes your rights, see our DMCA page.

13. Reviews and feedback

Product reviews, when enabled, are limited to verified buyers. If you send us a review, idea or feedback, you let us use it to improve the shop and to display it on the site, without payment. We do not edit reviews to change their meaning, and we remove reviews that contain personal attacks, private information or unlawful content.

14. Disclaimers

We work to keep the site accurate and available, but we cannot promise it will always be error-free or uninterrupted. Apart from the promises in these terms and our policies, and the rights you have by law, products and the site are provided as they are. We do not make claims about materials or performance beyond what is stated on each product page.

15. Limitation of liability

To the extent the law allows, Kitden is not liable for indirect or consequential losses, such as lost profits or missed events, arising from use of the site or products. Our total liability for any order is limited to the amount you paid for that order. This does not limit liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence.

16. Indemnity

If you submit lettering or content that infringes someone else’s rights or breaks the law, you agree to cover reasonable costs Kitden faces because of that content, to the extent the law allows.

17. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict-of-law rules. Before starting any formal claim, please email us so we can try to solve the problem; most issues are settled quickly that way. If a dispute cannot be resolved, it will be handled by the courts with jurisdiction in Pennsylvania, unless the consumer laws where you live give you the right to bring a claim in your local courts.

Lettering accuracy and the live preview

The product page preview places your text on a picture of the product so that you can check spelling and get a feel for the layout. Final placement, size and spacing follow our standard lettering layout for each style, which is designed to read well from a distance. Long names may print in a slightly narrower letter spacing than the preview suggests so that they fit across the shoulders. These small differences do not count as a defect. A wrong letter, a wrong number, a missing field you filled in, or lettering in the wrong colour for your chosen colourway does count, and we will fix it at no cost.

Sizes and fit

Adult sizes run S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Hockey sweaters are cut roomy with long sleeves; baseball jerseys sit relaxed. The Size Guide lists measurements for each cut. Measurements are approximate and may vary slightly between items. If the fit is not right, our 60-day return policy and free return label apply.

Availability

Every item is prepared for your order. If a colourway or style becomes unavailable after you order, we will contact you, offer an alternative if there is one, and refund the order in full within 7 days if you prefer not to change it.

Communications

By placing an order you agree that we may contact you by email about that order, including confirmation, shipping updates and any questions about lettering or delivery. Marketing emails are sent only if you opt in. Kitden provides customer support by email only, at support@kitden.shop; we do not take orders, changes or complaints through other channels.

Events outside our control

We are not responsible for delays or failures caused by events we cannot reasonably control, such as severe weather, natural disasters, carrier disruptions, strikes, customs holds or outages of third-party services. If such an event affects your order, we will tell you and, where it makes delivery impossible, offer a refund.

Assignment

We may transfer our rights and obligations under these terms to another business, for example if Kitden is sold, as long as your rights are not reduced. You may not transfer your rights under these terms without our written agreement.

18. Changes to these terms

We may update these terms from time to time. The date at the top shows the latest version. The terms in force when you placed an order apply to that order.

19. Severability and entire agreement

If any part of these terms is found invalid, the rest remains in effect. These terms and the policies linked from them are the full agreement between you and Kitden about your use of the site and your orders.

20. Contact

Email support@kitden.shop or write to Kitden, 656 Austinville Rd, Troy, PA 16947, US. We reply to emails within 24 hours on business days. More help is in our Help Center.