FAQs

Open any custom hockey sweater or baseball jersey, choose a colour and size, then type your name (up to 12 letters) and number (0 to 99) in the fields on the product page. The live preview places your text on the picture as you type. Switch between Back and Front to check each side, then add it to the cart.

No. We print exactly what you type in the fields and no proof is emailed first. The live preview on the product page is your check, and your confirmation email lists every field. If you spot a mistake, email us within 24 hours of ordering and we will fix it. See Cancel or Change an Order.

No, and that is on purpose. Names have many correct spellings, so we never change what you typed. Please spell carefully, especially doubled letters and names like Mac and Mc.

Many baseball jerseys and the Custom Pond Hockey Lace-Up Sweater have an optional chest text field of up to 12 characters. The Lace-Up Collar, Chevron Yoke and Shoulder Yoke hockey sweaters have optional sleeve numbers, which add $4 only when you fill the field in. Leave an optional field empty and nothing is printed there.

Your own side’s name, yes: a family name, a street, a company softball side or a made-up club. We do not print the names, crests or colourways of real pro, college or league teams, or the names of real players or brands. Details: Intellectual Property Policy.

No. Kitden prints text and numbers only; there is no artwork upload.

Yes, within 24 hours of ordering. Email us with your order number and the change: lettering, size, colour, address, or a full cancellation. After 24 hours your order may already be in production; we will check and tell you what is still possible.

Add one item per person, each with its own name, number and size. Every lettered line is handled on its own, so the names stay matched to the right sizes.

Nothing. Shipping is free on every order, with no minimum, to the United States, Canada, Australia and New Zealand. See Shipping & Delivery.

We get your order ready in 1-3 business days. The parcel then ships from the USA and is normally in transit for 7-14 business days to any of our four countries.

The United States, Canada, Australia and New Zealand. Checkout does not accept addresses in other countries.

All orders ship from the USA.

Orders to Canada, Australia and New Zealand cross a border. Whether duties or local taxes apply depends on the destination country and its rules. If a carrier asks you for a payment, email us with the notice and we will help you understand it.

When tracking is available, we email it to you. You can also check your order status on the Order Tracking page with your order number and billing email.

First add up the window: 1-3 business days of processing plus 7-14 business days in transit, counting Monday to Friday only. If you are past that, email us with your order number and we will look into it with you and help.

Within 24 hours of ordering, yes. Email the full corrected address. Once a parcel has shipped we may not be able to redirect it, but we will check.

60 days from delivery. Email us and we send a free return label; we pay the return postage. See Returns & Exchanges.

Lettered items are made for you alone, so they follow the personalised-items section of our Returns & Exchanges page. Please read it before ordering if you are unsure about size. Blank jerseys, the long-sleeve tee and the cap follow the standard return rules.

Within 7 days of your return reaching us, to your original payment method. Your bank or payment provider then decides how fast it appears on your statement. See Refund Policy.

Yes, if you prefer. Kitden store credit never expires.

An exchange is a return plus a new order. Ask for the free return label, and place the new order for the size or colour you want, so you are not waiting for the first parcel to arrive back with us.

Email us with your order number, photos of the item and the parcel label. For lettering, we compare the jersey with the text saved on your order. We reply within 24 hours on business days and explain what we can do.

No. We provide a free return label for returns within the 60-day window.

Adult S, M, L, XL, 2XL, 3XL, 4XL and 5XL on every sweater, jersey, hoodie and tee. 3XL, 4XL and 5XL add $3. The Plain Steel Ball Cap is one adjustable size. We do not carry youth sizes.

Roomy, with long sleeves and a long hem, so they go over a hoodie or gear. For everyday wear, many people choose one size down. See the Size Guide.

Relaxed, cut to sit outside the belt. The two-button raglan runs a touch closer than our full-button styles, and the sleeveless jersey is cut to go over a layer.

A jersey or sweater with nothing printed on it: no name, no number, no crest and no brand mark. Find them in Blank Jerseys.

No. Every shape and colourway is our own generic sports design, with names we made up, such as Boards Crimson, Steel Night and Glacier Blue. We are not connected to any league or club.

Follow the care label on the garment you receive. If anything on the label is unclear, email us.

Lettered items are prepared for your order with the text you typed. Every order, lettered or blank, takes 1-3 business days to get ready before it ships.

Checkout shows the payment options that are switched on when you order. The Payment Methods page explains how payment works. We never ask for card details by email.

US dollars.

Sales tax is not collected at checkout on this store. Import charges outside the US depend on the destination country.

3XL, 4XL and 5XL add $3, and optional sleeve numbers add $4 when you fill them in. The price on the page updates as you choose, before you add to cart.

Prices on the site are the prices you pay. If we ever run a promotion, its terms will be written clearly on the site.

No. You can check out as a guest. An account lets you see your past orders in one place.

We use it to make, ship and support your order. The lettering you typed is stored with the order. Photos you email us are deleted 30 days after delivery. See the Privacy Policy.

Yes. Email us from the address used at checkout. Some order records must be kept for accounting and legal reasons; the Privacy Policy explains which.

Email support@kitden.shop. There is no phone line or chat. A person replies within 24 hours on business days. You can also use the Submit a Ticket page for a pre-filled subject line.

Our business address is Kitden, 656 Austinville Rd, Troy, PA 16947, US. It is a business address for correspondence, not a shop front or pick-up point.

Our Terms of Service are governed by the laws of Pennsylvania.

Yes. Enter their name and address as the shipping address at checkout, and your own email as the contact, so you receive the order updates and tracking.

The parcel contains the item and its packing slip. If you are sending a gift and are worried about the slip, email us within 24 hours of ordering and ask; we will tell you what we can do for that order.

Yes. Add each player as a separate item with their own name, number and size. If you have many names, email us before you order and we will explain the easiest way to enter them so nothing gets mixed up.

Blank items and the cap are the easiest gifts to get right. For lettered items, check a jersey they already own against the Size Guide, or choose a roomier size for hockey sweaters, which are worn loose. Remember that lettered pieces follow the personalised-items rules on returns.

Of course. Numbers are not reserved; type whatever number each person wants.

Up to 12 letters across the shoulders. Longer surnames can be shortened, hyphenated or swapped for a nickname that fits.

Names are printed in capital block letters, the classic sweater look. The field converts what you type to capitals automatically.

The number field takes values from 0 to 99. If a leading zero matters to you, email us after ordering, within 24 hours, and tell us exactly how you want it shown.

Name and number are both required on lettered styles. If you want a plain back, choose a style from the Blank Jerseys rack instead.