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Last updated: November 9, 2026

This is the map of the den: every rack, every product and every support and policy page on kitden.shop in one place. The automatic list below always shows the current categories, products and pages. Under it, a plain-language guide explains how the store is organised, what each section is for and which page to open for the most common jobs, from lettering a sweater to tracking a parcel to starting a return.

How the store is organised

Kitden keeps things simple. There is one home page, one full shop list, four product racks (we call our categories racks, like the rail in a locker room where the sweaters hang), a product page for each style, and a set of help and policy pages that all use the same numbers. Everything you can buy is an adult hockey sweater, an adult baseball jersey, or a fan layer that goes with them. Nothing on the site is a replica of a real team, league or club.

The main menu at the top of every page follows the same order: Hockey, Baseball, Blank, Fan Wear and Help. The footer repeats the racks, lists every help page and every policy, and shows our business address and support email. On a phone, the menu sits behind the three-line icon in the top left corner, and search sits next to the cart.

The home page

The home page opens with a split hero: on one side, the short version of what we do; on the other, a drawing of a rink with a live builder. Type a name and number, pick hockey or baseball, tap a colour, and the sweater on the rink letters itself. The button underneath takes you to the matching product page with your text and colour already filled in, ready to choose a size. Nothing you type in the builder is saved; it only travels in the link to the product page.

Further down the home page you will find the four racks, a row of the newest styles, a four-step locker-room walkthrough of how ordering works, a scoreboard with our real commitments (ready in 1-3 business days, 7-14 business days in transit, 60-day returns, 24-hour change window), and a few quick questions with answers.

The four racks

Custom Hockey Jerseys

The hockey rack holds every lettered hockey sweater: Lace-Up Collar, Chevron Yoke, Blade Stripe, Wide Hem Stripe, Crew Neck Practice, Shoulder Yoke and Pond Hockey Lace-Up, plus the blank hockey styles. These sweaters are cut roomy with long sleeves. Each lettered style takes a name of up to 12 letters and a number from 0 to 99; several add optional sleeve numbers, and the pond style takes a chest word.

Custom Baseball Jerseys

The baseball rack has the Piped Full-Button, Pinstripe Full-Button, Two-Button Raglan, Sleeveless Button, Two-Tone Sleeve and Chest Stripe jerseys, plus the blank pinstripe. Most take an optional chest word next to the name and number on the back.

Blank Jerseys

The blank rack collects the styles with nothing printed: the Blank Lace-Up Collar and Blank Blade Stripe hockey sweaters and the Blank Pinstripe Full-Button baseball jersey. No name, no number, no logo. They also appear in their sport’s rack.

Fan Wear

The fan wear rack holds the Custom Number Locker Room Hoodie, the Custom Name Raglan Bench Tee, the Ice Scratch Long-Sleeve Tee and the Plain Steel Ball Cap. The hoodie and the bench tee take your name and number; the long-sleeve tee and the cap have no lettering.

Shop all

The shop page lists every product from every rack in one grid, newest first. Use it when you want to compare everything side by side.

Product pages

Every product has its own page at an address that starts with /products/. The layout is the same on all of them, so once you know one you know them all. At the top: the pictures, the title and the price. Then the colour swatches, which change the picture, and the size buttons from S to 5XL, with a link to the Size Guide right below. On lettered styles, the text fields come next, with a Back and Front switch that shows each side of the live preview on the picture.

Under the add-to-cart button, a delivery line repeats the timing. Lower down are three folding sections: the full description, size and fit notes, and a shipping and returns summary with links to the full policies. Related styles appear at the bottom of the page.

Help pages

These pages answer questions about ordering, sizing and delivery.

• Help Center: the hub that links every support page, with short summaries and a situation finder.
• FAQs: quick answers grouped under orders and lettering, shipping, returns and refunds, products and sizing, payments, and account.
• Size Guide: how to measure, general charts for hockey sweaters, baseball jerseys and fan wear, and how to choose between two sizes.
• Order Tracking: look up an order with its number and billing email, and read what each status means.
• Contact Us: the support email, reply times and what to include in a message.
• Submit a Ticket: email links with the subject line filled in for each topic.
• About Us: who we are, what we sell and the promises we make on every order.

Policy pages

These pages hold the rules. The numbers are the same on every one of them.

• Shipping & Delivery: free shipping with no minimum to the US, Canada, Australia and New Zealand; 1-3 business days processing and 7-14 business days transit; ships from the USA.
• Returns & Exchanges: 60 days from delivery, free return label, and how lettered items are handled.
• Refund Policy: refunds within 7 days of receiving your return, and store credit that never expires.
• Cancel or Change an Order: the 24-hour window for lettering, size, colour, address and cancellations.
• Payment Methods: how payment at checkout works.
• Privacy Policy: what we collect, why, how long we keep it, and your choices; customer photos deleted 30 days after delivery.
• Terms of Service: the rules for using the store and ordering, governed by Pennsylvania law.
• Intellectual Property Policy: what lettering we can print and how we respect other people’s marks.
• DMCA: how to send a copyright notice.

Find it fast: common jobs

I want to letter a hockey sweater

Open the hockey rack, pick a style, then choose colour, size, name and number on its product page. Or start from the builder on the home page.

I want a baseball jersey with a chest word

Open the baseball rack; most styles there have the optional chest text field.

I want a jersey with nothing on it

Go to Blank Jerseys.

I am not sure about my size

Read the Size Guide, then email us two measurements if you are still unsure.

I made a typo after ordering

Email us within 24 hours of ordering: see Cancel or Change an Order.

Where is my parcel?

Use Order Tracking, and read the status guide on the same page.

I need to send something back

Read Returns & Exchanges, then request your free return label by email within 60 days of delivery.

When will my refund arrive?

Within 7 days of your return reaching us; details on the Refund Policy page.

I want to talk to someone

Email support@kitden.shop. A person replies within 24 hours on business days.

Every style in the den

Here is every product currently on the racks, with a one-line note on what makes it different. Prices and colours are on each product page.

• Custom Lace-Up Collar Hockey Sweater: The sweater our logo is drawn from: a lace-up collar, two hem and sleeve stripes and your name and number on the back.
• Custom Chevron Yoke Hockey Sweater: A pointed chevron yoke across the chest and shoulders, a crew collar and your lettering on the back.
• Custom Blade Stripe Hockey Sweater: One diagonal stripe cuts across the front like a fresh skate mark. Your name and number ride on the back.
• Custom Wide Hem Stripe Hockey Sweater: Three wide stripes around the hem and elbows, a simple V-neck and your name and number. Saturday-morning rink energy.
• Custom Crew Neck Practice Hockey Sweater: A plain practice sweater with a crew neck, built for a lot of ice time. Your name and number do all the talking.
• Custom Shoulder Yoke Hockey Sweater: A contrast yoke over both shoulders and the upper arms, plus your lettering. Built to look big in the faceoff circle.
• Custom Pond Hockey Lace-Up Sweater: A light-coloured lace-up sweater with one chest band, made for outdoor ice and winter tournaments. Add your name and number.
• Custom Piped Full-Button Baseball Jersey: Full-button front, thin contrast piping, your name and number on the back and an optional chest word.
• Custom Pinstripe Full-Button Baseball Jersey: Fine pinstripes from collar to hem, a full-button front and your lettering. The sharpest jersey in the dugout.
• Custom Two-Button Raglan Baseball Jersey: A two-button pullover with Steel Night raglan sleeves and your name and number on the back.
• Custom Sleeveless Button Baseball Jersey: A sleeveless button jersey to throw over a tee, with your name and number on the back. Arms free for the swing.
• Custom Two-Tone Sleeve Baseball Jersey: Full-button body in one colour, sleeves in another, and your name and number on the back. Bold from the bleachers.
• Custom Chest Stripe Baseball Jersey: A full-button jersey with one wide stripe across the chest and your lettering on the back. Built for the scorecard photo.
• Blank Lace-Up Collar Hockey Sweater: The lace-up collar sweater with nothing printed on it: hem and sleeve stripes, no name, no number, no logo.
• Blank Blade Stripe Hockey Sweater: A blank hockey sweater with one diagonal blade stripe across the front. No lettering, no crest.
• Blank Pinstripe Full-Button Baseball Jersey: A full-button pinstripe baseball jersey with nothing printed on it. Logo-free and ready to wear.
• Custom Number Locker Room Hoodie: A pullover hoodie with your name and a big number on the back. The sweater look for the cold stands.
• Custom Name Raglan Bench Tee: A short-sleeve raglan tee with steel sleeves and your name and number on the back. A jersey for every day.
• Ice Scratch Long-Sleeve Tee: A long-sleeve tee with one thin crimson scratch across the chest. No name, no number, no logo.
• Plain Steel Ball Cap: A plain six-panel ball cap in Steel Night with a crimson underbrim. No logo, adjustable strap, one size.

Your account and the cart

The person icon in the header opens My Account, where you can sign in, see past orders and update your details. You do not need an account to order; guest checkout works the same way. The cart icon shows how many items you have; open it to review names, numbers and sizes before checkout. Every lettered item in the cart lists the text you typed, so the cart is a good last place to check spelling.

Searching the store

The magnifying glass in the header searches product names and descriptions. Try a style word such as “pinstripe”, “lace-up” or “hoodie”, or a colour such as “Steel Night” or “Glacier Blue”. Search returns products only; for policies, use this sitemap, the footer or the Help Center.

What you will not find here

To keep things honest, a few things are deliberately missing from the site. There are no real team, league, college or player names anywhere. There are no countdown timers, stock counters or fake reviews. There is no phone number or chat, because support runs on email only. And there are no youth sizes at the moment: the den is adults, S to 5XL.

About this site

kitden.shop is run by Kitden, 656 Austinville Rd, Troy, PA 16947, US. Orders ship from the USA. Questions about the site itself, broken links or anything that looks out of place go to support@kitden.shop; we would rather know than leave it broken.