Payment Methods

Last updated: November 9, 2026

This page explains how paying at Kitden works: which payment options appear at checkout, what currency you pay in, when your payment is taken, how we keep it safe and what to do if a payment does not go through. Payment options can change over time, so the options shown on the checkout page when you order are always the ones that apply. If you have a question about paying for an order, email support@kitden.shop and we will reply within 24 hours on business days.

1. Payment options at checkout

The checkout page lists the payment options available for your order at that moment. Choose one, follow the prompts and confirm the order. We do not accept payment by bank transfer to a personal account, by gift cards from other stores, by cryptocurrency, or by any method sent to you in an email or message asking you to pay outside the checkout page. If anyone asks you to pay for a Kitden order in a way that is not part of our checkout, do not pay, and let us know at support@kitden.shop.

We are setting up our payment options and will update this page when they change. If checkout does not show an option that suits you, email us and we will tell you what is available.

2. Currency and prices

All prices on kitden.shop are shown and charged in US dollars. If you pay from Canada, Australia or New Zealand, your bank or payment provider converts the amount into your local currency using its own exchange rate, and it may charge a foreign transaction fee. Those rates and fees are set by your bank or provider, not by Kitden. If you want to know the final amount in your currency, check with your bank before paying.

Prices include the item and any lettering add-ons you chose, such as sleeve numbers on selected hockey sweaters or the size step for 3XL to 5XL. The cart and checkout show each add-on as part of the item, so the total you see before confirming is the total you pay to us.

3. Shipping, tax and duties

Shipping to the United States, Canada, Australia and New Zealand is free, with no minimum order. Kitden does not collect sales tax at checkout. For orders to Canada, Australia or New Zealand, import duties or taxes may apply depending on the destination country and its rules. These are not part of the checkout total and, where they apply, are charged by customs or the carrier. Read more on our Shipping & Delivery page.

4. When your payment is taken

Your payment is taken when you confirm your order at checkout. Some providers first place a temporary authorisation on your account and then settle the charge; the authorisation may appear as pending for a few days before it changes to a final charge or drops off. If you see a pending amount and a final charge for the same order, the pending one normally disappears on its own.

Once payment is confirmed, you receive an order confirmation email with the order number, the items, the lettering fields for each item and the total. Keep this email: it is your receipt and the quickest way for us to find your order.

5. Keeping your payment safe

The checkout page on kitden.shop is served over an encrypted HTTPS connection. Payment details are entered into, or passed to, the payment provider that processes the transaction. Kitden does not see or store your full card number or security code. We keep only the details we need to manage your order, such as the payment method type, the amount and the order number. More about the data we keep is in our Privacy Policy.

We will never ask you for card numbers, security codes, passwords or one-time codes by email. If you receive a message that claims to be from Kitden and asks for any of these, do not reply, and forward it to support@kitden.shop.

6. If a payment fails

A payment can be declined for several reasons: an incorrect billing address, a card that has expired, a spending limit, a bank security check on an international purchase, or a temporary problem with the provider. If your payment fails:

1. Check that the billing details match the details your bank or provider has on file.
2. Try again after a few minutes, or choose another option shown at checkout.
3. Contact your bank or provider; it can tell you why a payment was declined, which we cannot see.
4. If the problem continues, email us with the time you tried and any error message. Please do not include card numbers.

A declined payment does not create an order, so nothing goes into production until a payment is confirmed.

7. Discount codes

When we offer a discount code, there is a field for it at checkout. Only one code can be used per order unless the offer says otherwise, and codes cannot be exchanged for cash. If a code does not work, check the spelling and the conditions of the offer, or email us.

8. Store credit

Kitden store credit can be used to pay for all or part of an order. It comes from returns or refunds where you asked for credit instead of money back. Store credit never expires and can be combined with another payment option at checkout. If you have credit and are not sure how to apply it, email us and we will help.

9. Refunds to your payment method

When we refund an order, the money goes back to the payment method you used. Cancellations within 24 hours are refunded in full within 7 days of the cancellation being confirmed, and returns are refunded within 7 days of the return reaching us. Your bank or provider may need extra business days to show the refund. Full details are on our Refund Policy page.

10. Disputes and chargebacks

If there is a problem with a charge, please contact us first. We can usually explain or fix it faster than a dispute can, and a dispute may freeze the payment while it is reviewed. If a dispute is opened, we respond to the provider with the order information and keep you informed.

11. Business and group orders

Ordering for a rec league, a family reunion or a workplace softball side? Every person’s sweater can go in the same order and be paid in one checkout. If you need an invoice with your business name on it, email us after ordering with the name and address to show, and we will send one for your records. We do not offer payment terms or invoices to be paid later.

Billing and delivery addresses

Your billing address is the address your bank or payment provider has on file for your payment method. Your delivery address is where the parcel goes. They do not need to match: you can pay with your own card and send a lettered sweater to a friend in another state or in Canada, Australia or New Zealand. Please make sure the billing details you enter at checkout match what your bank expects, because mismatched billing details are one of the most common reasons a payment is declined.

Order confirmation and receipts

After a successful payment you receive an order confirmation email within a few minutes. It shows the order number, the date, every item with its size, colourway and lettering fields, any add-ons and the total charged in US dollars. If the email does not arrive, check your spam or promotions folder, then write to us. We can resend it, or send a simple receipt for your records, whenever you need one.

Fraud checks

To protect customers, the payment provider may run automatic checks on a transaction. Very occasionally an order may be held while a check is completed, or we may email you to confirm a detail such as the delivery address. We will never ask you to send card details, passwords or codes by email during this process. If an order cannot be verified, we cancel it and refund any payment in full within 7 days.

Changing the payment method on an order

Once an order has been paid, the payment method cannot be switched. If you would like to pay with a different option, email us within 24 hours of ordering and ask us to cancel the order; once the cancellation is confirmed and refunded, you can place a new order and choose the option you prefer. Cancellations within that window are refunded in full.

Accessibility at checkout

Our checkout works with keyboard navigation and screen readers, and it fits phone screens as well as desktops. If you have trouble completing a payment because of an accessibility barrier, email us and describe what happened. We will help you complete the order and use your feedback to improve the checkout.

Paying for lettering add-ons

Optional extras are priced on the product page and only charged when you use them. Sleeve numbers on selected hockey sweaters add $4 when you fill in that field, and sizes 3XL, 4XL and 5XL add $3. If you leave an optional field empty, you are not charged for it. The price shown next to the add-to-cart button updates when you choose a size, so you can see the exact item price before it goes into the cart.

Saving payment details

Kitden does not keep a saved card wallet. Each time you order, you choose a payment option at checkout. If a payment provider offers to remember your details on its own side, that is handled by the provider under its own terms.

Questions before you buy

Not sure whether a payment option will work from your country, or whether your bank will add a foreign transaction fee? Email us before you order and we will tell you what we know. For fees charged by your own bank, your bank is the best source of an exact answer.

Pricing mistakes

We check our prices carefully, but if an obvious pricing error appears on the site, we will email you before the order goes into production and offer to continue at the correct price or cancel with a full refund. We will not charge more than the amount you confirmed at checkout without your agreement.

If a price looks wrong to you before you order, tell us and we will check it.

Thank you for shopping with Kitden; a clear checkout is part of a good game day.

12. Common questions

Why was I charged in US dollars?

Kitden prices are set in US dollars for all four countries we ship to. Your bank converts the amount.

Can I pay on delivery?

No. Orders are paid at checkout before production starts.

Can I split payment between two cards?

Checkout takes one payment per order. You can combine store credit with one payment option.

Is my receipt the confirmation email?

Yes. It lists every item, the lettering and the total. Ask us if you need a copy.

Do you add any fees at checkout?

No. There are no shipping fees, handling fees or card surcharges from Kitden.

13. Contact us

For any payment question, email support@kitden.shop or use the Submit a Ticket form. We reply within 24 hours on business days. You may also find answers in the Help Center and our Terms of Service.

Kitden, 656 Austinville Rd, Troy, PA 16947, US. We may update this page as payment options change; the date at the top shows the latest version.