About Us

Last updated: November 9, 2026

Every rink has a room behind the bench where the sweaters hang before the puck drops, and every ballpark has a dugout where the jerseys get buttoned before the first pitch. Kitden is named after that room: the kit den. It is an online shop for adult fans and rec-league players who want a hockey sweater or a baseball jersey with their own name and number on the back, plus a few blank styles and fan layers that go with them. That is the whole job, and we keep it that narrow on purpose.

This page explains who we are, what we sell, how an order moves from your screen to your mailbox, and which promises we make on every single order. If you only have a minute, read the “At a glance” table below and then go and letter something.

At a glance

Who we are

Kitden is a small online store run from Troy, Pennsylvania. Our business address is Kitden, 656 Austinville Rd, Troy, PA 16947, US, and the only way to reach us is by email. We do not run a phone line, a chat bubble or social accounts, and we would rather tell you that up front than leave you hunting for a number that does not exist. Email keeps a written record of what you asked and what we promised, which matters when the order has your name spelled on it.

We are not a team store and we are not connected to any professional, college or amateur league. We do not sell replicas of anyone’s sweater, and you will not find a real club’s crest, name or colour scheme anywhere on this site. The designs are our own simple sports shapes (lace-up collars, chevron yokes, pinstripes, piping, hem stripes) in colourways we named ourselves, such as Boards Crimson, Steel Night, Rink White, Glacier Blue and Pond Navy.

What we sell

The shop is split into four racks, and each one has its own page with a longer description.

Custom hockey sweaters

The hockey rack holds lettered sweaters: the Lace-Up Collar, Chevron Yoke, Blade Stripe, Wide Hem Stripe, Crew Neck Practice, Shoulder Yoke and Pond Hockey Lace-Up styles. Each takes a name of up to 12 letters across the shoulders and a number from 0 to 99 on the back. Several add optional sleeve numbers for $4 when you fill that field in, and the pond style takes a chest word. Hockey sweaters are cut roomy, with long sleeves and a long hem, because most of the people who wear them pull them over a hoodie in a cold building.

Custom baseball jerseys

The baseball rack covers full-button piped and pinstripe jerseys, a two-button raglan pullover, a sleeveless button jersey for layering, a two-tone sleeve jersey and a chest stripe jersey. Most take an optional chest word of up to 12 characters next to the name and number on the back. Use it for your family name, your street, your company softball side or a nickname the group chat invented; we do not print real club, college or league names.

Blank jerseys

The blank rack has sweaters and jerseys with nothing printed at all: no name, no number, no crest, no brand mark. They share their cuts with the lettered versions, so the Size Guide reads the same way, and because nothing is personalised they follow the standard section of our returns policy.

Fan wear

The fan wear rack holds the layers around the jersey: the Custom Number Locker Room Hoodie, the Custom Name Raglan Bench Tee, the Ice Scratch Long-Sleeve Tee and the Plain Steel Ball Cap. Colours line up with the jersey racks so a hoodie under a sweater matches without guesswork.

How an order works

There are no surprises built into the process. Here is what happens, in order.

1. You choose a style, a colour and a size. Colour swatches swap the picture; size buttons run S to 5XL.
2. You type the lettering. On custom styles, the fields sit right on the product page. A live preview puts your text on the picture as you type, and a Back / Front switch shows each side.
3. You check it. We print exactly what is in the fields. We do not email a proof before production, so the preview is your proof. Read the spelling once more, especially on long surnames and anything with doubled letters.
4. You check out. Your order confirmation email lists every field you typed. If something is wrong, reply within 24 hours of ordering and we will change or cancel it.
5. We get it ready. Processing takes 1-3 business days.
6. It ships free. From the USA to the US, Canada, Australia or New Zealand, normally 7-14 business days in transit. When tracking is available, it is sent by email and can be checked on our Order Tracking page.

Why we letter, and why we do not copy

A jersey with someone else’s name on it says you are a fan. A jersey with your own name on it says you showed up. That is the idea behind Kitden: the beer-league defenceman who finally wants a sweater that fits over his gear, the slow-pitch shortstop who wants her maiden name on the back, the dad organising matching sweaters for a pond tournament, the grandkid buying a jersey with “GRAMPS 1” for the guy who drove everyone to practice for a decade.

Copying a real team’s look would be easier to sell and worse to own. It also is not ours to use. So every shape and colourway in the den is generic and every word on the back is yours. If you ever see something on this site that looks like it belongs to someone else, tell us; our Intellectual Property Policy explains how we handle it.

What we promise on every order

These numbers are the same on every page of the shop. If you ever find two pages that disagree, the stricter promise in your favour applies, and we would like to hear about it so we can fix the page.

Lettering rules we keep

• Names up to 12 letters, numbers from 0 to 99, chest words up to 12 characters.
• No real team, league, college, club, player or brand names; no logos; no uploaded artwork.
• Nothing offensive, hateful or aimed at a real person. We may cancel and fully refund an order whose text breaks these rules, and we will email you first.
• What you type is what we print. We do not correct spelling on your behalf, because we cannot know whether “MACKAY” or “MCKAY” is the right one for your family.

Sizing without the guesswork

Hockey sweaters run big, baseball jerseys run relaxed, and fan wear sits like a regular hoodie or tee. The Size Guide explains how to measure a jersey you already own and compare it with our chart. If you are between two sizes on a hockey sweater, most people size down for everyday wear and keep their usual size if they wear pads or a thick layer underneath. If the fit is wrong, the 60-day return window and the free label are there for exactly that reason.

Who we are not

Because trust matters more than polish, here is what Kitden is not. We are not a factory and we do not claim to make the garments ourselves. We do not claim a founding year, awards or a staff roster you cannot check. We do not run countdown timers, fake stock counters or “people viewing” pop-ups. We do not show star ratings until real verified buyers leave them. We ship from the USA; that is the only origin claim we make.

Payments and privacy

Checkout shows the payment options that are switched on at the time you order, and the Payment Methods page explains how payment works. We never ask for card details by email. The Privacy Policy explains what we keep: the order details needed to make and ship your jersey, the lettering you typed, and any photos you email us, which we delete 30 days after delivery. Sales tax is not collected at checkout on this store.

Gifts, families and small groups

A lot of Kitden orders are for someone else. You can ship a jersey straight to the person it is for by entering their address at checkout. For a family or a pond crew, add one item per person to the cart, each with its own name, number and size; every lettered piece is made for that line of the order, so names do not get mixed up. If you are putting together a larger group order and want to check something first, email us before you order. We would rather answer a question than fix a mistake.

When something goes wrong

A wrong letter, a parcel that seems stuck, a sweater that arrived damaged, a size that does not work: all of it goes to the same place, support@kitden.shop. Include your order number and, if it helps, a photo. You will get a reply within 24 hours on business days, and we will tell you plainly what we can do. The Help Center lists every support page if you prefer to read first, and the Submit a Ticket page has pre-filled email subjects so your message lands in the right pile.

Questions people ask about Kitden

Is Kitden a real business?

Yes. Kitden is the store you are on, with the business address 656 Austinville Rd, Troy, PA 16947, US, and the support inbox support@kitden.shop. Every policy on this site applies to orders placed here.

Why only hockey and baseball?

Because those are the two sports where a lettered sweater or jersey gets worn the most outside the game itself: at the rink, in the stands, at the bar after a late skate and at backyard cookouts. Keeping the den to two sports lets us keep every style, size chart and description specific instead of generic.

Can I order a jersey without any lettering?

Yes. Every blank style is a clean version of a lettered one, and there is nothing to type. Choose a colour and size and check out.

Do you do youth sizes?

Not at the moment. The den carries adult sizes S to 5XL only, and every chart on the Size Guide is for adults.

Where to go next

• Shop everything in one list.
• Custom hockey sweaters and custom baseball jerseys.
• Blank jerseys and fan wear.
• FAQs for quick answers and Contact Us for everything else.

New to lettered jerseys? Start with the Lace-Up Collar Hockey Sweater or the Piped Full-Button Baseball Jersey: they are the two styles the rest of the den was built around, and both show the live preview clearly on the product page.

Lace up, letter up, and we will see you out of the den.

Kitden · 656 Austinville Rd, Troy, PA 16947, US · support@kitden.shop