DMCA

Last updated: November 9, 2026

Kitden respects copyright and expects everyone who uses kitden.shop to do the same. This page explains how copyright owners can ask us to remove material they believe infringes their work, how a person affected by a removal can respond, and how we handle both. It follows the notice-and-takedown process of the United States Digital Millennium Copyright Act, 17 U.S.C. § 512, and we apply the same approach to notices from copyright owners in Canada, Australia, New Zealand and elsewhere. Notices go to support@kitden.shop; we confirm receipt within 24 hours on business days.

1. What this page covers

This process applies to copyrighted works shown on kitden.shop: product images, design artwork, product descriptions, blog or help articles, page text, graphics and any content submitted by customers, such as product reviews. Claims about trademarks, such as team names or brand logos, are handled under our Intellectual Property Policy, although you can send them to the same email address.

Kitden designs its own products and writes its own pages. Our lettering is text only, chosen by customers, and we do not print uploaded images. Even so, mistakes can happen, and we want to hear about them.

2. Designated contact

Send copyright notices to our designated contact:

• Email: support@kitden.shop with the subject line “DMCA notice”
• Post: Kitden, Attn: Copyright, 656 Austinville Rd, Troy, PA 16947, US

Email is the fastest route. Please send each notice once; duplicate copies to several channels slow the review.

3. What a valid notice must include

To be effective under the DMCA, your notice must be in writing and include:

1. Your physical or electronic signature, as the copyright owner or a person authorised to act for the owner.
2. Identification of the copyrighted work you believe has been infringed. If several works are involved, a representative list is enough.
3. Identification of the material on kitden.shop that you claim is infringing, with the exact page address or addresses so we can find it.
4. Your contact information: name, postal address, telephone number if you have one, and email address.
5. A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the owner’s behalf.

Incomplete notices may delay our response. If something is missing, we will email you and ask for it.

4. What we do when we receive a notice

1. We confirm receipt within 24 hours on business days.
2. We review the notice and the material it identifies.
3. If the notice is complete and the claim appears valid, we remove the material or disable access to it promptly.
4. If the material relates to a customer’s content, such as a review, we tell that customer about the removal and send them a copy of the notice, with personal contact details limited where appropriate.
5. We tell you what action we took.

Where a product picture or description is removed, we may replace it with our own new material or stop selling that product.

5. Counter-notices

If material you provided was removed and you believe that was a mistake or a misidentification, you may send a counter-notice to the same contact. It must include:

1. Your physical or electronic signature.
2. Identification of the material that was removed and the page address where it appeared before removal.
3. A statement under penalty of perjury that you have a good-faith belief the material was removed as a result of a mistake or misidentification.
4. Your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the district where your address is located, or, if you are outside the United States, any judicial district in which Kitden may be found, and that you will accept service of process from the person who sent the original notice or their agent.

When we receive a valid counter-notice, we forward it to the person who sent the original notice. If they do not tell us within 10 to 14 business days that they have filed a court action to stop the infringement, we may restore the material, as the law allows.

6. Good faith and false claims

Please make sure you own the rights, or are authorised to act for the owner, before sending a notice. Under 17 U.S.C. § 512(f), a person who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for damages, including costs and legal fees. Consider whether the use might be permitted, for example as fair use, before you send a notice. If you are unsure, you may want to seek legal advice.

7. Repeat infringers

Where appropriate, we will stop accepting content or orders from people who repeatedly post or request material that infringes others’ copyright.

8. Customer reviews and submissions

When reviews are enabled, they are limited to verified buyers. A review should contain the customer’s own words and, where photos are allowed, their own photos. If a review copies text or images from elsewhere without permission, the copyright owner can report it here and we will remove it if the claim is valid.

9. Our own work

If you see Kitden’s own product pictures, descriptions, logo or page text used on another website without our permission, please let us know at support@kitden.shop. We appreciate the tip.

10. Response times

We acknowledge every notice and counter-notice within 24 hours on business days. Review times depend on how complete the notice is and how much material it covers; we act promptly once we have what we need, and we keep both sides informed by email.

11. Information we keep

We keep copies of notices, counter-notices and our replies as records of how each claim was handled. We share them only with the people involved in the claim, our service providers where needed, or authorities when the law requires. More on how we handle personal information is in our Privacy Policy.

12. Common questions

Do I need a lawyer to send a notice?

No. You can send a notice yourself, as long as it contains the information listed in section 3.

Can I report a trademark problem here?

You can use the same email address, but trademark claims are reviewed under our Intellectual Property Policy rather than the DMCA process.

Will the person I reported see my details?

If the material came from a customer, we may forward the notice so they can respond. We limit personal contact details where appropriate.

Can I withdraw a notice?

Yes. Email us from the same address and say which notice you are withdrawing.

Before you send a notice

A quick email can sometimes solve a problem faster than a formal notice. If you think one of our product pictures or descriptions looks like your work, you are welcome to write to us informally first with the page address and a link to your original. We will look at it, tell you how our material was made and, if we agree there is a problem, remove or replace it without the need for a formal process. You can still send a full DMCA notice at any time; writing to us informally does not affect your rights.

Example of a complete notice

A complete notice usually reads something like this, in your own words: your name and contact details; a sentence identifying your work, for example “my photograph of a red hockey sweater published on my portfolio site on a given date, available at a given link”; the address of the Kitden page where you found it; the good-faith statement; the accuracy and authority statement under penalty of perjury; and your signature, which can be your typed full name at the end of the email. Attach screenshots if they help us find the material, but always include the page address as text as well.

Notices about lettering on customer orders

Customer lettering on Kitden items is text typed by the buyer, such as a name, a number or a chest word. Copyright normally does not protect short words or names, so concerns about team names, brand names or slogans are usually trademark matters. Send those to the same address and we will handle them under our Intellectual Property Policy. If you believe a customer’s lettering copies a longer protected text, include the details in your notice and we will review it.

How we treat the people involved

We treat both the person sending a notice and the person whose material is affected with respect. We do not make public statements about individual claims, we share only what the process requires, and we explain each step by email. If a claim turns out to be mistaken, we restore the material as the law allows and let both sides know. If a claim is valid, we remove the material and, where it was our own error, we fix the underlying problem so it does not happen again.

Other countries

If you are a rights holder outside the United States, you can use the same notice format. We review notices under the law that applies to our shop and to the work in question, and we aim to give the same prompt response wherever you are based.

What this page does not cover

This page is about copyright notices. For questions about orders, shipping, returns or refunds, please see the Help Center or our Returns & Exchanges page. For privacy requests, see the Privacy Policy.

Summary of the steps

1. Copyright owner sends a complete notice to support@kitden.shop.
2. Kitden confirms receipt within 24 hours on business days and reviews the claim.
3. Valid claim: material is removed or disabled promptly and the affected person is told.
4. Affected person may send a counter-notice, which we forward to the original sender.
5. Without notice of a court action within 10 to 14 business days, the material may be restored.

Throughout the process we keep both sides informed by email, and we keep a record of each step.

Language of notices

Please send notices in English if you can. If English is not your first language, a clear notice in simple sentences is fine; we may ask follow-up questions to make sure we understand the claim correctly before acting on it.

We read every notice ourselves and do not use automated takedowns, so each claim gets a real review by a person on our team.

If you need to send supporting documents, such as proof of registration, attach them as PDF or image files to the same email.

13. Changes to this page

We may update this page. The date at the top shows the latest version.

14. Contact

Kitden, 656 Austinville Rd, Troy, PA 16947, US · support@kitden.shop. Related pages: Terms of Service, Intellectual Property Policy, Contact Us.